Frequently Asked Questions
Your guide to premium audio solutions and support
What is the standard shipping timeframe for Benchmark products?
We typically process and ship orders within 1-2 business days. Domestic orders generally arrive within 3-5 business days, while international shipping times vary based on the destination and customs processing.
Do you offer a trial period for your audio equipment?
Yes, we offer a 30-day money-back guarantee on all Benchmark products purchased directly from our store. If you are not completely satisfied with the sonic performance, you can return the item for a full refund, minus shipping costs.
Are Benchmark products covered by a warranty?
All Benchmark Media Systems products come with a standard 2-year limited warranty. This can be extended to 5 years for US customers who register their product within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for high-value professional studio orders.
Do you provide technical support for system integration?
Absolutely. Our team of audio engineers is available to assist with setup, troubleshooting, and advice on integrating Benchmark converters and amplifiers into your existing home or studio signal chain.
Do you ship internationally?
Yes, we ship our high-fidelity audio equipment worldwide. Please note that international customers are responsible for any applicable import duties, taxes, and brokerage fees required by their local government.